Page 35 - Banking Finance June 2020

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Kannada, Tamil, Telugu, and Urdu) with the aim of with healthcare startup Portea Medical and Bengaluru-
removing hindrance in learning of students, in absence based automation firm Verloop. This chatbot is capable
of availability of physical classrooms. of answering queries on COVID-19 in languages such as
c) NROER - It is available at " nroer.gov.in" . It can be used English and Konkani, with Hindi support in the works.
by students of school, colleges. Apart from those it can Chatbot like cobot-19 are based on machine learning
be beneficial for employed ones too. It is "National (ML). Cobot-19 is a very basic kind of chatbot as, like
other chatbot which we have seen in ecommerce
repository of open educational resources". Facilities are
available here in form of e-library, e-books, e-courses, platforms, it is not that much sophisticated. It is simply
used to ask questions and it has a fixed pattern of some
repositories. The portal has more than 3000 documents
, more than 1300 sessions, approximately 1600 audios answers. If it seems impossible for it to answer the
and more than 6100 videos , which sums up to more question, then it will collect the questions and take them
to the doctors from Portea Medical. After that, the
than 14000 files in different formats. Classrooms
sessions can also be attended by enrolling and online chatbot is trained for those questions to respond if those
test can also be given. are asked again.

Virtual assistants and Chat bots c) Microsoft Azure - Microsoft's Azure cognitive services
are really beneficial for large companies and healthcare
Various chat bots are available today as covid trackers, Risk
organizations in order to build enterprise-grade bots
assessment and FAQ's related to it. Chat Bot are artificial that can speak, listen, and understand people. In fact,
conversational agent which is intelligent enough to initiate
there are various companies that have already started
and simulate human like conversation. The chatbots are making use of this technology in the initial phase of
designed as bots that analyze the content typed by the user
COVID 19. They are focusing to make people aware of
and relate it to database that contains possible answer.
the symptoms of corona virus and screen patients
a) MyGov Corona Helpdesk Chatbot - It is available on virtually before inviting them to come for in-person
WhatsApp and can be accessed simply by messaging the
evaluations.
cell phone number 9013151515. You can also access the
chatbot The chatbot was created by Reliance Jio-
Thus Chat Bot are evolving as strong AI catalyst with human
backed Haptik Technologies. This chatbot is really helpful
touch to help in apprehending collective efforts to fight
in getting COVID 19 information in such a really easy against Covid 19.
way of communication. You can get each and every
information related to this virus such as its symptoms,
and how it is transmitted; preventive measures that can Online essential supply-
be taken as a safeguard against the virus; health & To get items of daily needs, during lockdown people are
travel advisories; and official government helplines for relying on stores who are taking online orders of medicines,
further information/assistance. Apart from this, you can grocery, vegetable, milk and other essentials and home-
also find links to additional information here in order to delivering them, and thus maintaining demand-supply chain
know more about this disease. Haptik decided to at local levels ,which in turn is helping in purpose of social
implement this MyGov corona Helpdesk on Whatsapp distancing getting sufficed.
platform because as everybody knows WhatsApp is one
of the most highly used platforms of sharing information Thus, amidst this rampant pandemic outbreak where social
and communication with each other. So, this is distancing has became an inevitable and unavoidable, prima-
understood that implementing chatbot to this platform facie step to fight this outbreak, technology and
is one of the most accurate ways to reach and inform technological innovation are playing an important role in
numbers of citizens. getting the world through in unavoidable facets of life at
the same time facilitating the essential requirements of
b) Cobot-19 Chatbot - Just like My GovCorona helpdesk, individuals, firms, and corporate and at the same time
Goa developed a chatbot-Cobot-19--in collaboration maintaining social distancing pedagogy. T

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