Page 34 - IC90 Human Resource Management
P. 34
experience in finance would be managing the financial matters. So is the case
with marketing and production.
3. The Knowledge Worker
a) The contribution that a worker makes to an organisation is based
more on his knowledge and expertise than on his mechanical and
motor skills
b) Those who have to interact with customers play a major role in
customer satisfaction
c) These people in the front line, interacting with the customers would
come to know as soon as some trouble is brewing
d) The resource available in people, is their knowledge, their skills,
their insights, their creativity
e) Supervision of a knowledge worker is difficult
