Page 11 - Insurance Times March 2016 Sample
P. 11

Digitalisation of LIC under progression                                                  LIC has the best claim

The decision by Life Insurance Corpo-       Confirming the development, Pandula          settlement report
ration to maintain its own records in       Sreelakshmi, COO of SHCIL Projects,
digitised format may force insurance        said, "We will be exiting the insurance      LIC's claim settlement at 98.19 per
repositories to either shut                                                                                         cent is better
down or alter their business                           repository business as we feel                               than the en-
plans.                                                 having a corporate agency li-                                tire private
                                                       cence will make more sense                                   sector's 89.40
The five insurance reposito-                           from a business perspective."                                per cent. It
ries operating in the market                                                                                        has rejected
are NSDL Database Manage-                              S. V. Ramanan, CEO, CAMS
ment, Central Insurance Repository,                    Insurance Repository, said        only 1.15 per cent claims compared
CAMS Repository Services, SHCIL             LIC's decision to not tie up with any IR is  with the private sector's 7.78 per
Projects, and Karvy Insurance Reposi-       a dampener to the repository business.       cent. In actual numbers, the rejec-
tory. According to IRDAI, LIC has a 73                                                   tions will be much higher because of
per cent market share in the life insur-    IRDAI has asked insurers to pass on to       LIC's sheer size. LIC sold 12 million
ance segment.                               insurance repositories only those poli-      policies in the first nine months of
                                            cies that are to be issued electroni-        2014-15, while the entire sector sold
Incidentally, SHCIL has decided to exit     cally. Even here, the insurer has the        16 million policies.
the insurance repository (IR) business.     option to maintain the policy in the
                                            digital format on its own.                   Investment advisor Harsh Roongta
                                                                                         believes claim settlement is a good
Jeevan Shikhar - another benefitting plan from LIC                                       starting point as it helps weed out
                                                                                         companies with bad settlement ratio.
LIC has launched 'Jeevan Shikhar', a        20,000 only, with a policy term of 15        "Most claims are made in the initial
closed-ended plan which is open for sell    years. On the policyholder surviving to      years, leading to investigation from
from January 11 up to March                                                              all insurers because of the premature
31. It is a non-linked, with                           the end of the policy term        nature of the claim. If IRDAI gives
profits, single premium plan,                          the maturity sum assured          claim settlement numbers of this ini-
wherein the risk covered is                            along with loyalty addition       tial period, the entire sector is likely
10 times of tabular single                             shall be payable. In case of      to be on a similar footing." "Another
premium providing a combi-                             death of the life assured dur-    reason for rejections from private
nation of savings and risk cover. The                  ing first five policy years and   sector players would be due to higher
plan is available from ages 6 to 45         after commencement of risk 'sum as-          sum assured.
years.                                      sured on death' equal to 10 times the
                                            tabular single premium will be payable.      Today, there are term policies of Rs
                                                                                         2 crore and above. In LIC's case, the
Minimum maturity sum assured is Rs          On death before commencement of              sum assured amounts will be much
1 lakh, with maximum basic sum as-          risk, single premium without interest        smaller," Roongta adds. An addi-
sured having no limit. The maturity         after deducting extra charged, if any,       tional reason for less acceptance of
sum assured can be in multiple of Rs        will be refunded.                            private sector claims is that they has
                                                                                         more innovative products and can
LIC leads in Life Insurance claim settlements: IRDAI                                     become victims of fraud more eas-
                                                                                         ily, leading to higher claims rejection.
report                                                                                   Prospective policyholders should also
                                                                                         be looking at other parameters such
Life Insurance Corporation of India         98.19 per cent during the year 2014-         as servicing and pricing as well. "If I
continues to maintain its lead in the life  15, compared to 98.14 per cent dur-          am a healthy person who wants a
insurance industry with respect to          ing the previous year.                       good term policy, I will only go for
claims settlement, according to                                                          the cheapest product with decent
IRDAI's annual report.                      The claims settlement ratio for private      features," adds Roongta.
                                            life insurers increased 89.40 per cent
"The claims settlement ratio of LIC was     during financial year 2014-15 from
better than that of the private life in-    88.31 per cent during the previous
surers," the regulator said in its annual   year. Private insurers had repudiated
report. According to the report, the        more number of claims (9,486) com-
settlement ratio of LIC increased to        pared to LIC (8,689).

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