Page 366 - Operations Strategy

ChapTer
10 The process of operations strategy –

monitoring and control

Introduction
In Chapter 9 we explained how, although it is a simplification, the process of operations
strategy can be divided into four stages: formulation, implementation, monitoring and
control. Chapter 9 examined the first two of these stages – formulation and implemen-
tation. This chapter looks at the final two stages – monitoring and control. Figure 10.1
illustrates how these two stages fit into the simple stage model, although more accu-
rately the four stages could be seen as a cycle, in the same way that the DMAIC cycle
(see Chapter 3) implies a continuous set of activities that create strategic intent, attempt
to execute it, judge the progress towards implied or explicit objectives and replan if
necessary.

Key quesTIons
● What are the differences between operational and strategic monitoring
and control?
● How is progress towards strategic objectives tracked?
● How can the monitoring and control process attempt to control risks?
● How does learning contribute to strategic control?

Figure 10.1 This chapter concerns the monitoring and control stages of the process
of operations strategy

Operations strategy Operations strategy
formulation implementation

Operations strategy Operations strategy
control monitoring

This chapter

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