Page 68 - Operations Strategy

nOtes On the Chapter 43
how is operations strategy developing?

Although the ‘mainstream’ view of operations strategy is straightforwardly the stra-
tegic management of the operation’s resources and processes, the subject can still be
interpreted in different ways. For example, operations strategy can be interpreted as
being equivalent to ‘supply strategy’, or ‘functional strategy’, or as the firm’s ‘operating
model’, and as ‘strategy execution’.

Further reading

Beckman, S.L. and Rosenfield, D.R. (2007) Operations Strategy: Competing in the 21st Century
(Operations Series). New York: McGraw-Hill.
Bettley, A., Mayle, D. and Tantoush, T. (eds) (2005) Operations Management: A Strategic
Approach. London: Sage Publications.
Fitzsimmons, J.A. and Fitzsimmons, M.J. (2010) Service Management: Operations, Strategy,
Information Technology. New York: McGraw-Hill Higher Education.
Hayes, R.H., Pisano, G.P., Upton, D.M. and Wheelwright, S.C. (2004) Operations, Strategy, and
Technology: Pursuing the Competitive Edge. New York: Wiley.
Hayes, R.H., Pisano, G.P., Upton, D.M. and Wheelwright, S.C. (1996) Strategic Operations:
Competing Through Capabilities: Text and Cases. Cambridge: The Free Press.
Hill, A. and Hill, T. (2009) Manufacturing Operations Strategy: Texts and Cases. Basingstoke:
Palgrave Macmillan.
Kaplan, R.S. and Norton, D.P. (2004) Strategy Maps: Converting Intangible Assets into Tangible
Outcomes. Cambridge, MA: Harvard Business School Publishing.
Lillis B. and Lane R. (2007) ‘Auditing the strategic role of operations’, International Journal of
Management Reviews, 9 (3), pp. 191–210.
MacLennan, A. (2010) Strategy Execution: Translating Strategy into Action in Complex Organisa-
tions. London: Routledge.
Mintzberg, H., Ahlstrand, B. and Lampel, J.B. (2008) Strategy Safari: The Complete Guide
Through the Wilds of Strategic Management. Harlow, UK: Financial Times/Prentice Hall.
Skinner, W. (1978) Manufacturing in the Corporate Strategy. New York: Wiley.
Slack N. (2017) The Operations Advantage. London: Kogan Page.
Slack, N., Brandon-Jones, A., Johnston, R. and Betts, A. (2015) Operations and Process Manage-
ment: Principles and Practice for Strategic Impact, 4th edn. Harlow, UK: Pearson Education.
Wernerfelt, B. (1984) ‘A resource-based theory of the firm’, Strategic Management Journal, (5),
pp. 272–280.

notes on the chapter

1 Operations managers are called by many names; the ‘fleet manager’ in a distribution com-
pany, or the ‘administrative manager’ in a hospital, or the ‘store manager’ in a supermarket.
2 Sources include: Financial Times (2016) ‘Ocado delivers healthy sales growth’, FT Companies,
15 March; Rhodes C. (2013) ‘The retail industry’, House of Commons Library Standard Note
SN06186, 29 April 2013; and The Economist (2013) On line Food Retailing‘The raw and the
clicked’, 30 November.
3 Weick, K.E. (1990) ‘Cartographic myths in organisations’, in A. Huff (ed.) Managing strategic
thought. London: Wiley.
4 Mintzberg H. and J. Quinn (1990) The Strategy Process; Concepts Context and Cases, Harlow, UK:
Prentice Hall.
5 Source: John Hendry-Pickup of Aldi.

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