Page 20 - SightsIn Plus, Nov 20

ITC INFOTECH
C AS E S TU D Y

HR Budget 2021

All Things Employee Benefits

Our workplace comprises of diverse workforce and individual
requirements, aspirations, focus areas are varied. Now, with the
COVID-19, stress levels are rising as the compulsions of a distributed
workforce lead to a sense of disorientation, disconnection,
disempowerment, and isolation. Workplace anxiety is leading to increased
attention on well – being and sustained measures.

Backdrop Employee Centricity and
Moments of Truth
Our workplace comprises of
diverse workforce and Three key pillars of business strategy at
individual requirements, ITC Infotech are Customer Centricity,
aspirations, focus areas are Employee Centricity, and Operational
varied. Now, with the COVID-19, Excellence. We keep employee
stress levels are rising as the experience at the center of any of the
compulsions of a distributed workforce people initiatives that we implement.
lead to a sense of disorientation, This means building an agile workforce,
disconnection, disempowerment, and establishing and simplifying processes
isolation. Workplace anxiety is leading and leveraging technology across all
to increased attention on well – being employee initiatives. Our initiative
and sustained measures. to build a personalized digital buddy
as part of our ongoing automation
At ITC Infotech, our Employee Value program is an example of this.
Proposition (EVP) aims to create a
safe work environment and Total Employee centricity is measured
Rewards policies founded on Employee through the Moments of truth (MoT).
Centricity that are market aligned, The 9 stages that we have defined are
affordable and which can be sustained Suchismita the critical incidents or stages in the
and offered over a period of time. It employee life cycle which can build or
believes in a wholesome Employee Burman impact employee’s perception of the
Wellbeing approach focused on the Chief Human, Resources organization. These 9 MoTs are like the
Physical, Financial, and Mental & Officer, ITC Infotech Net Promoter Score (NPS) pertaining
Emotional aspects. to employee centricity. Similar to

20 SightsIn Plus