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CUSTOMS CHATBOT FOR CITIZEN HAPPINESS

Anytime Anywhere & Any Device

Customs Standard Procedures

Tariff Classification
/Rules of Origin

Tax Incentives

Customs Valuation

Law

Others

MY NAME IS
“ARKORN”
The Customs Department embraces
the initiative in developing an automated Want to know customs
customer support and information matters, please ask me.
acquisition called Customs Chatbot to
upgrade service quality with Customer topics, including customs formalities,
Centric approach and drive the organization customs tariff, tax and duty incentive,
towards Customs 4.0, which is highly customs valuation, regulations and laws,
proficient, advanced, innovative, Customs Department Notification, rules
integrating digital technology at full-scale of origin e.g. The system will be accessible
in administration and in providing to all service recipients throughout 24 seek clarification on more complex
services to the public, according to hours, with no limitation, offering faster, issues and develop a more innovation
the Government’s policy. Additionally, easier, and cheaper services to the approach in operation, increasing the
the project also aims to cater to the general public. It also increases officers’ overall quality of service.
public demand with effective communication, performance by addressing inquires and “Mr.Arkorn, the Chatbot, will represent
accessible for users anytime anywhere providing basic information on similar the Customs Department in providing
on any Device. issues or issues which have been information to service recipients and the
Chatbot, developed on LINE application, addressed in announcements or rules public on LINE application. The service
will increase efficiency in public relations and regulations so officers can provide will be officially launched in October
and distribution of information in different assistance to service recipients who 2019.

THE CUSTOMS DEPARTMENT ANNUAL REPORT 2019 191