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MESSAGE FROM
THE DIRECTOR-GENERAL

(3) TradeLens Platform with Blockchain
Technology, an real-time data interface
system for international maritime shipment
to increase efficiency in risk management

In fiscal year 2019, and to reduce time in customs clearance
the Customs Department has brought for ships, and (4) e-Drawback, an
various technologies and innovations electronic duty drawback request system
into application to enhance which replaces the need to physically
transparency in work process
and facilitate business operators in contact officers at the Customs Department.
imports and exports, as well as Apart from technological
to save time and expenses. innovations, the Customs Department
has also worked with the private sector
via Customs Alliances program and
Public-Private Sectors Cooperation
Project, to seek opinions from the private
sector, centrally and regionally, to promote
good understanding, solve issues and
obstacles in importing and exporting,
as well as foster good relationship
between public and private sectors, as
stakeholders for development. Additionally,
to reform the Customs Department’s
work process in accordance with the
Government System 4.0, the Customs
Department has announced its firm
commitment for customs service mind,
focusing on the public satisfaction for
services performed by customs officers,
to improve its public service and respond
to the public demands in a convenient,
timely, and transparent manner.
All the major missions conducted
by the Customs Department during
fiscal year 2019, which are compiled
in this annual report, are results of
MR. KRISADA CHINAVICHARANA determination and commitment of executives
DIRECTOR-GENERAL, THE CUSTOMS DEPARTMENT and officers from every unit in the

To cope with constant changes of In fiscal year 2019, the Customs Customs Department in cooperating and
the present days, the Customs Department, Department has brought various technologies carrying out their roles with accountability,
as the main agency which is essential and innovations into application to enhance integrity and service mind. On this
in collecting taxes and duties for the transparency in work process and facilitate occasion, I would like to express my
nation’s imports and exports and ensuring business operators in imports and exports, gratitude towards all executives and
social securities, needs to adjust its roles as well as to save time and expenses. Some officers in the Customs Department for
to cater for emerging challenges in efficient of these innovations are (1) e-Bill Payment leveraging their knowledge and skills
and timely manner. As the Director-General system, providing additional payment channels to the maximum capacity in performing
of the Customs Department, I am determined via banks and payment agents and allowing their tasks and essentially contributing
to improve customs personnel’s capacity operators to print receipts by themselves at to the Customs Department’s success
and work proficiency, to achieve excellent their own facility, (2) NSW e-tracking on and achievements all along, yielding
customs service, contributing to sustainable Mobile, allowing operators to track the status benefits to sustainable development of
development of Thai economy and international of their electronic documents on NSW via Thai economy.
trade connectivity, with the emphasis on Mobile Application, from anywhere at any time,
customs control policies to protect the society
in a fair, transparent, and efficient manner.