Page 42 - Company Excellence

Part I: Chapter 1 ‐ It takes two to tango

quickly and optimally adapt to your customers. You will quickly
know your customer's personality type and what kind of
presentation he likes to hear, how much or how little
information he needs to make a decision and how quickly the
deal can be closed. You will save time and nerves - and win
customers.
• Gaining trust: You quickly succeed in building trust with
other people and gaining their trust. Knowing which
personality type is sitting opposite you at the moment
(knowledge of human nature) and which personality structure
you yourself have, you know how to quickly build up a
relationship of trust.
• Communicate more effectively: You get along quickly with people
and speak a common language with them. In this way, you
avoid misunderstandings and blockades in the various
discussion situations (such as employee meetings or
customer meetings).
• Self-awareness: You get to know yourself and your own effect
on others. This makes it easier for you to understand the
reactions of others to your behavior.
• Recognize strengths: You learn to recognize your own
strengths and those of others more clearly. This allows you
to take on activities that match your strengths, support others
and make them strong as well. And you are able to give
other people tasks that suit them and which they will
perform excellently because of their strengths.
• Confidently dealing with "difficult" people: Again and again
you come into contact with people with whom you "actually"
cannot because the chemistry is simply not right. But you want
and need to get along with these "difficult" people because this
is purposeful for you for certain reasons. If you are
nevertheless prepared to

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