Page 13 - 2018 Carlstar Benefit Guide
P. 13
BENEFITS ENROLLMENT • 201813
Health Advocacy
What is Health Advocacy?
Health Advocate is a service provided by The Carlstar Group at no
cost to you. With Health Advocate you have conidential, unlimited
access to a Personal Health Advocate who can help you and your
eligible family members resolve healthcare and insurance-related
issues—all through a single toll-free number.
Personal Health Advocates are typically registered nurses, supported
by medical directors and beneits and claims specialists. They’ll help How Health Advocate
cut through the red tape and assist with complex conditions, ind Can Help
specialists, address eldercare issues, clarify insurance coverage, work on
claim denials, help negotiate fees for non-covered services, and get to X Find the right doctors, dentists,
the heart of your issue. specialists, and other providers
X Schedule appointments; arrange for
Who is Covered? special treatments and tests
X Answer questions about test results,
Health Advocacy is available to eligible employees, treatments, and medications
their spouses or domestic partners, dependent children,
parents, and parents-in-law. X Clarify beneits; uncover billing errors
X Get to the bottom of coverage denials
Your Privacy is Protected X Get appropriate approvals for
Health Advocate follows careful protocols and complies covered services
with all government privacy standards. Your medical X Find options for non-covered services
and personal information is kept strictly conidential.
X Negotiate payment arrangements
Health Advocate is not afiliated with any insurance or with providers
third party provider. Health Advocate complies with all X Provide information about generic
government privacy standards. Health Advocate does drug options
not replace health insurance coverage, provide medical X Find in-home care, adult day care,
care, or recommend treatment. assisted living, and long-term care
X Clarify Medicare, Medicare Supplement
Your Cost plans, and Medicaid
The Carlstar Group pays the full cost of the Health X Research transportation to appointments
Advocacy Service.
| 866.695.8622 | www.HealthAdvocate.com/carlstar
Health Advocacy
What is Health Advocacy?
Health Advocate is a service provided by The Carlstar Group at no
cost to you. With Health Advocate you have conidential, unlimited
access to a Personal Health Advocate who can help you and your
eligible family members resolve healthcare and insurance-related
issues—all through a single toll-free number.
Personal Health Advocates are typically registered nurses, supported
by medical directors and beneits and claims specialists. They’ll help How Health Advocate
cut through the red tape and assist with complex conditions, ind Can Help
specialists, address eldercare issues, clarify insurance coverage, work on
claim denials, help negotiate fees for non-covered services, and get to X Find the right doctors, dentists,
the heart of your issue. specialists, and other providers
X Schedule appointments; arrange for
Who is Covered? special treatments and tests
X Answer questions about test results,
Health Advocacy is available to eligible employees, treatments, and medications
their spouses or domestic partners, dependent children,
parents, and parents-in-law. X Clarify beneits; uncover billing errors
X Get to the bottom of coverage denials
Your Privacy is Protected X Get appropriate approvals for
Health Advocate follows careful protocols and complies covered services
with all government privacy standards. Your medical X Find options for non-covered services
and personal information is kept strictly conidential.
X Negotiate payment arrangements
Health Advocate is not afiliated with any insurance or with providers
third party provider. Health Advocate complies with all X Provide information about generic
government privacy standards. Health Advocate does drug options
not replace health insurance coverage, provide medical X Find in-home care, adult day care,
care, or recommend treatment. assisted living, and long-term care
X Clarify Medicare, Medicare Supplement
Your Cost plans, and Medicaid
The Carlstar Group pays the full cost of the Health X Research transportation to appointments
Advocacy Service.
| 866.695.8622 | www.HealthAdvocate.com/carlstar
