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THE ACCOUNT TEAM It is imperative our approach guarantees an output of
optimum quality, delivered consistently, responsively,
The Account Team has been specifically selected to ensure: empathically and in a way that integrates with AIB’s systems
and processes. The calibre, experience and professionalism
Optimum skills and expertise at all levels to result in a self- of our team facilitate the achievement of this objective.
delivered, accountable and best in breed service delivery.
All personnel will be readily covered by the Comserve
The best match with AIB personnel and occupying community mobile team of operatives, available to provide support on
to result in the development of robust relationships focused a 24x7 basis. This responsive team is entirely competent in
on service delivery and compliance. providing the work requirements as stipulated and can be
called upon not just in the event of contingency cover, but
An innovative approach to service delivery. The nominated also to address any unexpected peaks in workload.
team is creative in their thinking, continually looking for
improved ways of working, considering working practices Our Training Matrix illustrated details the level of training
outside of their own working environments and evaluating specific to this contract undertaken by the entire delivery
these to bring benefits to all parties. team, including the mobile operatives. This training will
further ensure the continued delivery of a quality, resilient
The team’s expertise is amongst the strongest in the and bespoke service in the event of staff absence.
industry. We are hugely fortunate to have them within our
organisation, acknowledging that they bring a level of Within Comserve we have developed specialist HV
competence, experience but above all else, enthusiasm and capabilities including Approved Persons working on HV
commitment that is unparalleled. Having worked with them and HV switch gear within our resident and mobile teams.
for a considerable length of time, we are assured of their This capability reduces the reliance on external specialist
values, attitudes and ethics. We understand the importance for the delivery to critical environments. The training and
of ensuring the day-to-day delivery of the contractual certification of Approved Persons is carried out by third party
obligations. accredited organisations.

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