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We believe the mobilisation phase is a vital stage in the We have established effective operating processes specific Is based upon agreed objectives and milestones and thereby
delivery of a successful service contract. This is especially to the delivery of the particular contract. gives complete visibility to the progress of the development
true for contracts with a TUPE transfer requirement, although of the new services.
we understand this is not applicable to the AIB contract. Our management team have formed effective relationships
with the client, stakeholders and staff. Ensures effective communication between all parties.
Our approach is to treat the mobilisation as a “change
management” process, requiring a balanced approach to We are perceived to be delivering quality services that meet Takes account of and mitigates any potential risks to clients
the management of both the technical and “organisational” SLA and KPI targets and expectations. during the transfer of services.
aspects of the change.
Comserve has developed a process for managing the To ensure effective delivery, Comserve controls the
Traditionally, mobilisation is considered as the period from mobilisation of new contracts which: mobilisation process as a discrete project with defined
contract agreement to the time when the new service objectives. The process for identifying these objectives and
provider commences. However, we feel this is only part of Enables a seamless transition to Comserve from previous limits is described and will be managed by the Mobilisation
a far larger process. It is our experience that an effective service providers. Team, formed specifically to achieve the particular
mobilisation process extends beyond the contract start point requirements of this contract.
to a point where: Ensures the effective delivery of services throughout.
We will be in a position to commence mobilisation within
Takes account of all key stakeholders, staff and suppliers. one week of notification and would be able to fast-track
contract commencement if required, to result in seamless
and expedient contract handover and commencement.

SUCCESSFUL, SEAMLESS AND COMPLIANT MOBILISATION 23