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Mobilisation Planning 1. Third Party Supplier Agreements: Comserve will ensure Successful relationships with sub-contractors and suppliers
all due processes are in place to enable a close working are a consistent characteristic of the Comserve track record.
The planning phase of the project has several important relationship with all suppliers of the current service to meet We will seek to review the service requirements for all of the
objectives and is vital to the overall success of the the needs of AIB and their properties in the most efficient facilities services provided. These requirements will form the
mobilisation process. Normally the planning phase would and effective way possible. As a result, Comserve will focus basis of detailed specifications for use on any future sub-
centre on a number of key issues: upon monitoring supplier performance and opportunities contracts.
will be sought to encourage synergy and improve quality,
Clarifying the content of the mobilisation programme creating cost benefit. 2. Creating a Team Culture: Comserve appreciates that
even the word “outsourcing” creates concern amongst
Developing a Communication Plan Comserve will ultimately seek to rationalise the supplier staff who are directly and not directly affected. Comserve’s
base to maximise efficiency and achieve self-delivery and experience of this phenomenon and the way to manage it is
Developing the Quality Plan, focused on service delivery resulting economies. extensive.
and compliance
We will meet regularly with specialist service suppliers Staff transfer strategy
Mobilisation Delivery throughout the life of the contract to ensure continued
support of the “service partnership”, providing service focus Where TUPE transfer applies, transferring employees to
The second phase of the mobilisation programme is the and resolving any performance issues. The focus of these our company will receive a complete program of induction,
actual delivery of changes/developments. Third party meetings will be on problem resolution and continuous appraisal, training and development opportunities.
supplier agreements and creating a team culture are improvement.
two fundamental elements to the successful delivery of a
contract. Our approach in respect of these is summarised
below:

26 SUCCESSFUL, SEAMLESS AND COMPLIANT MOBILISATION