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Comserve follows a formal procedure for establishing client Our compliance audit identifies elements for each of the Where the auditors wish to comment on any practice that
risk, appreciating the importance of a full assessment of areas of corporate health and safety management, the could be improved but which does not constitute a non-
risk and the subsequent reduction of these through robust management and delivery of support services and other compliance, they include observations. Comserve follows a
management. specific legislative requirements. The resulting compliance Compliance Audit that subsequently feeds into development
audit report states the main requirement and indicates of the risk register. All inspection schedules and associated
Compliance Auditing whether evidence was found to indicate compliance. Where work instructions will be programmed into Elogbooks, our
there is evidence of non-compliance or there was insufficient CAFM system and detailed to comply with the appropriate
We take auditing very seriously, addressing both internal evidence to demonstrate reasonable compliance then written scheme. Our Compliance Manager will undertake
and external processes in order to assess areas of risk and comment is made and a prioritised action is recommended. spot checks of the performance of the team, without prior
manage these accordingly. We recognise the value of the warning being given. The audits will encompass all critical
process in three particular areas of compliance: The definition of the priority categories is as follows: components of the process to ensure the competent
maintenance of statutory and insurance records, completion
a) Statutory compliance Priority 1: Evidence of non- compliance indicates that of risk assessments, as well as full compliance with our
immediate action should be taken. internal processes and the effective management of health
b) Technical competence and safety.
Priority 2: The non-compliance requires action and it is
c) Financial certainty recommended that this be addressed within the next 3 In addition, we undertake site specific risk assessments.
months. Each job is treated uniquely and as such, the Contract
Statutory Compliance Manager is responsible for ensuring all staff and contractors
Priority 3: The comment indicates a desirable action that are made aware of identified issues and their methods of risk
We have developed a comprehensive Compliance Audit, may be considered for implementation within the next 6 control. The risk assessment process takes into account the
encompassing our entire M&E service delivery. months. task involved, the property type and age, and considers any
potential related risks. Further information on our approach
to risk assessments is provided in our Company Health and
Safety Policy.

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