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duties and regular health monitoring was carried of the biggest crew change exercises ‘Operation
out. Sanitizers and masks were provided to all Nishtha’. It involved meticulous planning, arran-
the employees and secondary workforce. Proper ging resources, getting statutory permissions,
sanitization of all offices and work places is being support from MoPNG and Civil Aviation, local
carried out to prevent the spread of COVID-19. administration of all work centres, ensuring safety
of employees etc. CMD along with Directors of
Social media campaigns were initiated to spread ONGC, ensured all permissions, monitored the
awareness about the Pandemic and preventive entire operation and provided necessary timely
measures. Messages regarding social distancing, guidance, support & approvals to the teams who
staying home during lockdown, AVs on measures were leaving no stone unturned to ensure success
to contain the spread of COVID-19, on continuous of smooth crew change operation.Timely help from
field operations to ensure supply of oil and gas to the Ministry of Oil and Natural Gas ensured that
the nation, various CSR efforts being undertaken at the approvals from central government are in place
all work centres, innovations by ONGC employees, and special permission to fly chartered aircrafts
messages from top management and celebrity of National Carrier Air India was provided.All
ONGC sports persons and family members of the employees were properly tested as per protocol
employees etc. were regularly shared on social and employees with only negative test reports
media. were sent for duty.

Medical support to address health crisis
A 24x7 helpdesk OCAY (ONGC COVID-19
Assistance for You) was developed on ONGC Medical fraternity started awareness about
websites for all employees & ex-employees and COVID-19 in all the work centres of ONGC from
their families to address their issues pertaining to February itself through workshops and expert talks.
the Pandemic and provide help. Special sessions were conducted for secondary
workforce. Team medical of ONGC ensured online
ONGC HR proactively engaged with the employees consultation for all employees and ex- employees
and their families regularly to enquire about their and their family members and worked out and
wellbeing and provided complete assistance, executed the plan to get the medicines delivered at
whenever required. In order to ensure that our their doorsteps. Doctors personally attended to any
secondary workforce do not face any hardship, emergency accompanying patients to the hospitals, if
timely payments were done and vendor payments required and followed up with them over telephone.
were done on the basis of digitally signed (Class-3)/
scanned invoice during the period of lockdown. Extensive awareness campaigns through ONGC
web portals, physical and electronic displays was
In order to keep the employees gainfully engaged carried out to make employees aware of DOs &
and for their knowledge enhancement during Don’ts related to COVID-19. On-duty doctors
the lockdown period, various online training are present 24x7 in all operational installations of
programmes for the employees (and ex-employees) ONGC. In offshore installations on the Arabian
were conducted by ONGC. Various initiatives Sea and the Bay of Bengal, a dedicated helicopter
for the families and employees like Mask Making is available (Medivac) for evacuating employees (in
contest, story writing contest – Humans of ONGC case of emergency).
etc. were taken.
Team medical coordinated with the empanelled
CMD, ONGC led from the front in launching one hospitals for any emergency admission for

Oil and Natural Gas Corporation Limited 47