Page 10 - The Playbook

available date, preparing the property for your new tenants, and helping us understand the
physical attributes of your property, utilities, etc…

Establishing reasonable LEASING EXPECTATIONS is the next step in the process. We need to
know when we can market your property as available – which means we need to know when
you plan to move out. We need a minimum of seven days to make the property ready for the
incoming tenants – so preparation and planning is important. Once we sign a lease with a new
tenant, there are expectations for cleaning, painting, and maintenance that we need to meet.

The process by which we prepare your property for the new tenant is called “TURNOVER” –
this is an important term to remember for the future. Our Property Manager will set up a time
for a PRE-TURNOVER INSPECTION to establish a base-line of expectations for work that must
be completed before the new tenant moves in. If you want to complete this work on your own
– that’s fine, but you’ll be expected to meet the standards we’ve established. Frankly speaking –
the guidelines are rigorous and it is in your best interest to hire one of our preferred vendors
to complete this work.

Once the management agreement is signed, the PMDF is returned and the Pre-turnover
Inspection is completed and the turnover expectations are established – then, we start the
LEASING PROCESS. There is a whole section dedicated to Leasing that will follow, just
remember that this point we’ll follow that process from the “go to market” point forward until
a new tenant is found and a move-in date is established.

So, we’ve found that tenant and it’s time for TURNOVER & MOVE-IN. We’ll execute the pre-
turnover plan to prepare the home for the new tenant to move in. You’ll be expected to vacate
the property at least seven days prior to the move-in to allow for sufficient time to prepare and
complete the turnover plan. We’ll paint, clean, fix what needs to be fixed (inside & out) and
prepare the home for your new tenants to live.
Management Agreement --- PMDF --- Pre-turn Inspection --- Leasing
Process --- Turnover & Move-in

Leasing Process

The Lease Agreement is an important document for obvious reasons, but it also dictates the
term of our relationship. The renewal of your agreement with us revolves around this leasing
process and it’s the reason why the deadline established for renewal of your agreement with
Nest PM to manage your property is 120 days. Seems long – absolutely, but there is a method
to the madness behind that length of time and its set this way to allow us the best opportunity
to do the job you’ve hired us for.

Approximately 150 days prior to the end of the lease agreement for your property, our
Marketing & Leasing Manager will communicate with you regarding RENEWAL & NEW LEASE
EXPECTATIONS. This is the time when you need to decide if you plan to offer your home for
rental for another term, establish the fair market value for the property for this new term, and
dictate any changes that have occurred since we last leased your property for you. You’ll be
expected to work closely with our Leasing Team during this period, so we have the information