Page 15 - The Playbook

will dispatch to our vendor. The repairs will be made and a bill will be generated. A copy of the
bill will be entered and will be emailed to the owner by the Operations Manager. The bill will
be paid from the funds collected for rent, or from the maintenance reserve. If deducted from
the maintenance reserve – the funds will be reimbursed to the reserve upon collection of the
next month’s rent.

We perform regular inspections of your property – typically quarterly we’ll inspect the
exterior of the home and we’ll inspect the interior of the home twice a year. These inspections
will be shared with you via email. Typically – the inspections will generate maintenance needs.
Some will be needed immediately and some may require planning and preparation. Generally,
we’ll establish a delineation between the two with our initial email of the inspection. For those
needs that require planning, we’ll get proposals for costs of the work and approval. Unless the
work presents an emergency, we will wait for owner approval to complete inspection noted
repairs and maintenance. Once it is approved – the work will be completed, a bill entered and
the funds to pay the bill will be deducted from the rent received from your tenant.

Sometimes, the work completed will exceed the maintenance reserve or rent collected. In these
instances, an owner contribution will be required before we can schedule the repair or
replacement. You can contribute to the funds in your rental account electronically without fee
if using an ACH transfer.

Preventative Maintenance

There is routine maintenance that can be completed that will help cut down on general
maintenance and unexpected repairs that can be costly. Simply replacing filters on your HVAC
system can go a long way in having the unit run efficiently and effectively. Cleaning your
gutters can prevent unnecessary leaks and drywall repairs that can occur from water backing
up from the gutter system into the home. Having the dryer vents cleaned annually is smart and
can prevent dangerous accumulations of lint.

We offer a variety of preventative maintenance and can coordinate this work upon
request/approval. Preventative maintenance is certainly optional, but it provides many
benefits. We also can tailor maintenance packages to permit monthly, fixed costs to pay for
expenses, rather than one-time large lump payments of costs.

Tenant Responsible Repairs

Sometimes, your tenants will break things in the home that are beyond normal wear and tear.
These things will be billed back to your tenants. Generally speaking, these repairs are
necessitated by accidental misuse and are unintentional. They’re rooted out by either tenant
admission or diagnoses by our staff. Or, they’re revealed by inspection. Regardless of how they
come to light – our expectation is to repair your property to its original condition as quickly as
possible. The tenant will reimburse the expense along with their next payment of rent.
Sometimes there may be a delay between payment of the expense and collection from the
tenant, but these are typically minimal and are treated in the same manner as a failure to pay
rent.