Page 17 - The Playbook

The most important right your tenant has in regards to you listing your property for sale is
with regard to the distribution of their personal contact information. They have no obligation
to share their contact information with anyone – including your Realtor ®. If your tenant only
wants communication and showings to start with our team, then that is their prerogative.

Our preference is to have your tenant receptive to communication from your Realtor ® and so,
the sooner we involve them in the process, the more open we are with communications, the
more receptive we are to their needs, the easier this is going to be. And, the easier showing
your property is going to be. Which translate to an easier sales process – in your best interests.

You want your tenant to be receptive to the showing of the property – they need to keep the
property clean in order to present the best to prospective purchasers, they need to
accommodate a number of showings and intrusions into their daily life. At the same time, you
need to be accommodating to the fact that your tenant needs to still live in the property in their
normal way, that they share no benefit in the sale of the property, and perhaps even they had
intentions of renewing their lease with you, so the sale presents a considerable inconvenience
to their plans. The more accommodating you are – the more likely they are to reciprocate.

Lastly – once you do have a contract – there will be repairs and additional inspections. All of
these translate to inconveniences to your tenants. We have a separate sales document that can
be shared with you if you are pursuing the sale of your rental home. What we ask most is that
you involve our team very early in the sales process – it will be in your best interest and help to
ensure a smooth process.

Owner Resources

Periodically, throughout our relationship there will be some things that we need you to do or
help with – or simply be aware of - in order to successfully manage your property. We’ve
prepared some resources we hope you’ll find helpful in the future and help us share our
understanding for some of the expectations we’ll have from you as we work together to
provide your tenants with an exceptional experience.

Owner’s Portal

The owner’s portal is a great resource – you will find shared documents, such as your monthly
financial statement, 1099’s for annual tax filing, copies of your lease agreement. And, you can
make contributions for repairs, as necessary. Our team will send you access to your owner’s
portal, or you can visit:
https://nestpropertymanagement.appfolio.com/oportal/users/log_in

Utility Contacts

Dominion Virginia Power 888-667-3000

City of Charlottesville (Trash, Gas & Water) 434-970-3211
Albemarle County Service Authority (Water) 434-977-4511