Page 9 - The Playbook

request, we need to make sure things are fixed. And – you’ll hear this later, too – but, if its
there, it HAS to work. At a minimum it has to work to its manufacturer’s expectations.

We have high expectations for the preparation of the property for new tenants. The interior
needs to be in its best possible condition. The exterior should be tight, well maintained and
present an appropriate curb appeal to meet the standards of our properties. We want our
tenants to know that their high level of expectations is our minimum standard. And, we want
our owners to know that meeting minimum standards meets minimum returns.
Organizing the CHAOS –

What we love most about Property Management is that, not only are no two days alike, but
rarely does the day go as you planned from its start. We have to be nimble, adaptable and
ready to react when needed. From that last minute prospect who just HAS to see your property
today, to the obvious maintenance emergencies that can just ruin everyone’s day. A good
property management company must be able to handle these emergencies without the wheels
falling off the rest of the operation.
We certainly prefer for the mundane, but you hire us to be there when you can’t – and to trust
us to be able to make the right decisions. To do this – everything follows a process. And, we
think its important for you to know those processes to help establish a level of expectations
you should have from us. This section is going to deep-dive into everything from how we bring
a new property into our portfolio, to how we manage maintenance concerns and requests, to
simply how a bill gets paid (which, coincidentally, isn’t all that simple!)

Go refill that beverage and let’s get started!

New Owner On-boarding

If you’re reading this – you’ve made the wonderful decision to work with Nest PM to manage
your rental property. Our clients are savvy rental investors with multiple properties; they’re
people who sort of stumbled into this whole “landlord” thing; and, they’re folks who ultimately
prefer to sell their home, but the market was a bit soft for their property so they’re renting to
bide their time until testing the sales avenue again. However you got into this business, we’re
happy you chose us and we want this to be as easy as possible.

The start of our relationship begins well before you sign the MANAGEMENT AGREEMENT, but
officially you become our client by putting your signature on this document. Use the
management agreement when you have questions – technically, it’s the guide by which our
engagement is established and what is officially expected from both of us is outlined in its
pages. Please make sure you understand the management agreement and if you have any
questions – don’t hesitate to ask!

The PROPERTY MANAGEMENT DATA FORM (the “PMDF”) is crucial for us to understand your
property & expectations. We need this form before we can start to market your property, so its
important you return it as soon as possible – preferably along with your management
agreement. This form contains information we’ll need related to leasing your property – like