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Developing Conflict Resolution Root Cause Analysis
Best Practices Fundamentals

PD591 PD618

This course teaches how to minimize and resolve conflicts with co- This three-day course provides an introduction and extensive discussion
workers, partners and business counterparts by providing simple, of many different tools for root cause analysis. Each one is presented in
effective tools and techniques for handling conflict and improving an easy-to-follow structure: a general description of the tool, its purpose
interpersonal relationships. It was designed with an awareness of not and typical applications, the procedure when using it, an example of its
only inter-organizational relationships and multiculturalism, but also use, a checklist to help you make sure it is applied properly along with
educational, cultural and economic backgrounds. different forms and templates (contained in the book provided with the
course materials).
The course also covers techniques for diffusing confrontational, volatile,
and even dangerous situations which can develop during team building The examples used can be tailored to many different industries and
or critical meetings, a highly sought after skill in today’s multicultural markets. The layout of this course has been designed to help speed
workplace environments. participants’ learning through short videos depicting well-known
scenarios for analysis in class.
Each participant will receive a copy of the book The Knowledge Tornado:
RISK AND RELIABILITY Public Courses
Bridging the Corporate Knowledge Gap and a copy of the book Conflict Each participant will receive a copy of the book Root Cause Analysis:
Resolution: Concepts & Practice (The Technical Manager’s Survival Simplified Tools and Techniques (2nd Edition), by Bjørn Andersen and
Guides), both by Marcus Goncalves. Tom Fagerhaug.
You Will Learn To You Will Learn To
• Describe the nature of conflict and how to recognize positive versus • Explain the concept of root cause analysis
negative conflict • Describe how to use tools for problem cause brainstorming
• Identify the elements of effective communication • Develop strategies for problem cause data collection and analysis
• Determine who owns a problem • Deploy tools for root cause identification and elimination
• Recognize vicious cycles • Practice ways of implementation solutions
• Assert yourself respectfully
• Explain the methods used for reducing tensions and resolving conflicts Who Should Attend
All professionals involved in maintenance and reliability management
Who Should Attend strategies and tasks
This course is for anyone who works in a group setting.
Instructors Marcus Goncalves, Brian Porter
Instructor Marcus Goncalves, Brian Porter 3 Days, 2.3 CEUs, 23 PDHs
2 Days, 1.5 CEUs, 15 PDHs Member $1,895 / List Price $1,995
Member $1,450 / List Price $1,550

See pages 90–95 for dates and locations of ASME Public Courses
delivered in the USA during Autumn 2016.

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