Page 364 - Handbook of Modern Telecommunications

Network Management and Administration 3-155

TABl E 3.6.2 Insight Research Corporation’s Segmentation
Segment Subsegment Definition of the Subsegment
Billing Mediation Gathering of call detail records (CDRs) and other data from
network elements and preparation of this data for operation
on by the bill rendering systems
Rendering Rating of the customer usage data and generation of the billing
statement at the appropriate time
Customer Care Front-end system supporting customer service agents in
response to service requests, trouble reporting, and billing
inquiries
Engineering and Planning Systems related to network design, central office engineering,
outside plant design, equipment engineering, capacity
planning, etc.
Provisioning Provisioning Systems that assign network resources to a specific service
Inventory Management Tracking and reporting on equipment, tools, and materials with
regard to quantity, location, and identity
Trouble Repair Order Management The scheduling and tracking of work related to installing a new
service or changing an existing service
Trouble Management The scheduling and tracking of work related to trouble
resolution
Security Management Systems that prevent unauthorized access to systems and data
Testing Measurement of network characteristics by taking network
resources out of service or reducing the amount of resources
available for service
Surveillance The in-service collection of network resource data to report on
network events and the analysis of these events to determine
alarm conditions
Data Collection Collects customer network usage data for the purpose of billing
Business Management Payroll, marketing and sales, accounting, and HR systems
Workforce Management Work assignment and the tracking of technicians handling
trouble repair and service requests in the central office and at
customer sites
Element Management Systems that manage telecommunications equipment,
including setting options, collecting equipment alarms,
health, and performance data.
Middleware The software that supports interactions between client and
server software
Professional Services IT Consulting Consulting related to data networking, system performance,
capacity sizing, database design, and other topics relating to
computer-based architecture.
Systems Integration Integration and testing of OSS modules from different
suppliers
Business Process Re-engineering Evaluation and analysis of business processes to align them with
strategic business objectives
Project Management Involves overall coordination and management of project
Customized Software The adaptation of existing software, or the design and
programming of new software, to meet project and
customer-specific needs.
Source: Insight Research Corporation.