Page 409 - Handbook of Modern Telecommunications

3-200 CRC Handbook of Modern Telecommunications, Second Edition

References

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3.8 Intelligence Support Systems

Paul Hoffmann and Kornel Terplan

ISS (Intelligence Support System) is about expanded infrastructure requirements of telecommunica-
tions service providers (TSP), which are basically no different than OSS/BSS (operations support sys-
tem)/(business support system) requirements. Intelligence plays two principal roles. On one hand, it is
about surveillance through collection of information on illegal activities, such as terrorism, criminality,
fraud, money laundering, and the other hand, it provides the basic data that improves the bottom line,
such as through revenue assurance, business intelligence, and fighting telecommunications fraud. In
short, ISSs are those software elements or units that interface with or are part of billing and ordering,
provisioning and authentication systems as well as with outside parties such as low enforcement agen-
cies (Lucas 2003e).
TSP will be used as a generic term throughout the book for a number of different service providers,
such as access providers, network operators, communications service providers, electronic communica-
tions service providers, and licensed operators for telecommunications services. Terms differ by county,
by law enforcement agencies, and by standards for lawful interception.

3.8.1 Positioning Lawful Intercepts and Surveillance

Information and intelligence are two different things. Information, in the context of surveillance, con-
sists of knowledge, data, objects, events, or facts that are sought or observed. It is the raw material from
which intelligence is derived (Petersen 2003).
Intelligence is information that has been processed and assessed within a given context. Intelligence
includes many categories (Petersen 2003). For the context of this book, communications intelligence