Page 413 - Handbook of Modern Telecommunications

3-204 CRC Handbook of Modern Telecommunications, Second Edition

Service (MMS) messages by mobile phone, VoIP calls by a broadband connection, etc. This infor-
mation leads then to specific details.
• Content intelligence: At this level it may be necessary to lawfully review the specific content, for
example, all the e-mail communication of the lawful target. The ISS should provide the ability to
look at this detailed content information by the type of communication (e.g., e-mail, VoIP call,
Web site replay, chatting replay, etc.).

3.8.3 ISS Positioning among Other Support and Security Systems

ISS is positioned next to the OSS and BSS of telecommunications service providers. Figure 1.3 shows
the structure and hierarchy of the most widely used support, documentation, and management systems
together with other important enterprise applications.
Support, documentation, and management systems are not isolated from other service provider busi-
ness systems. Figure 3.8.3 positions their relationships to each other. This display illustrates the shared
role of frameworks at the core, supporting data maintenance, workflow, messaging, and workforce
management. Frameworks are also challenged for future applications. They are expected to add value by
supporting the following attributes:

• Flexibility to support new communication services, convergence networks, voice, and data
• Adaptability to implement to new pricing schemes (e.g., new services, bundles, new metrics,
and thresholds)
• Interoperability with numerous best-of-breed OSS systems and where applicable, existing leg-
acy solutions

Decision Support Business
Systems Intelligence

Other Sales Force
Provider Automation
Support
Systems
(Operations, Data Documentation
Business, Maintenance Systems
Marketing, Workflow
Intelligence) Messaging
Workforce
Customer
eBusiness Management Relationship
Systems Management
(FCAPS)
Employee Partner
Training Relationship
and Education Enterprise Management
Resource
Planning

FIGu RE 3.8.3 High-level interfaces for service providers.