Page 272 - Business Principles and Management

Chapter 10 • Organizational Communications

immediate order, (2) announce a new policy, (3) contact a supervisor about work
problems, or (4) compliment an employee for excellent work. In most of these sit-
uations, the information is best delivered orally on a one-to-one basis, which per-
sonalizes it and allows for immediate feedback. The written channel then allows
for reinforcement and creates a record of the event.

CHECKPOINT
List the three strategies managers can use to improve two-way
communication.

10.3 Assessment

UNDERSTAND MANAGEMENT CONCEPTS
Circle the best answer for each of the following questions.
1. The most dangerous approach to conflict resolution is
a. avoidance
b. compromise
c. win/lose
d. lose/lose
2. The most effective technique a manager can use to
improve organizational communication is
a. regular memos
b. daily reports
c. regular meetings with employees
d. monthly employee evaluations

THINK CRITICALLY
Answer the following questions as completely as possible.
3. Describe how managers can resolve communication conflicts in
a company.
4. Explain how a company can overcome cross-
cultural communication problems.

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