Page 274 - Business Principles and Management

C HAPTER 10 A SSESSMENT

DETERMINE THE BEST ANSWER

13. Anything that interferes with the sender’s creating and delivering
a message and the receiver’s getting and interpreting a message is
a. a distraction
b. a distortion
c. a barrier
d. feedback

14. Unsolicited advertising that finds its way into e-mail boxes is called
a. flame
b. spam
c. solicitation
d. e-mail ad

15. Which of the following is not an example of nonverbal
communication?
a. flashing lights, stop signs, and sirens
b. colors, such as in traffic lights
c. charts, diagrams, and pictures
d. All are examples of nonverbal communication.

16. The informal transmission of information among workers can take
place via
a. project status reports
b. e-mails
c. memos
d. none of the above

17. Which of the following statements about conflict are true?
a. All conflict should be avoided.
b. A little conflict is sometimes beneficial.
c. Win/lose strategies are most often used by managers.
d. Managers should not compromise or they lose authority.

18. A strategy used to resolve conflict in which you take a neutral posi-
tion or agree with another person’s position even though it differs
from your personal belief is called
a. avoidance
b. compromise
c. conflict neutral
d. win/lose

19. A group discussion technique used to generate as many ideas as
possible for solving a problem is known as
a. idea storming
b. nominal groupthink
c. creative thinking
d. brainstorming

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