Page 293 - Business Principles and Management

Unit 4

might study training materials, such as books and audio or videotapes, for sev-
eral months after they begin their supervisory duties.
Other companies help supervisors develop their skills by paying for them to
attend management classes at a nearby college or sending them to management
development programs offered by companies specializing in training and devel-
opment. A newer method of helping supervisors is to provide an experienced
supervisor or another manager to serve as a work coach for the new supervisor.
A work coach is an experienced manager who meets regularly with a new man-
ager to provide feedback and advice.
If companies do not provide training, the new supervisor needs to develop
management skills individually by enrolling in classes, attending meetings, read-
ing management books and magazines, participating in professional associations
for managers, and other similar activities. There are now computer-based train-
ing programs as well as training via the Internet to help supervisors continue
their development. Talking with and observing the work of experienced super-
visors is another way to improve management skills.

CHECKPOINT

How does a work coach help a new supervisor?

11.2 Assessment

UNDERSTAND MANAGEMENT CONCEPTS
Circle the best answer for each of the following questions.
1. As first-level managers, supervisors are responsible for
a. developing company plans
b. designing new products and services
c. day-to-day operations of the business
d. All are correct.
2. Which of the following is not found in a work schedule?
a. a list of tasks to be completed
b. the employees assigned to complete work tasks
c. the time required to complete work tasks
d. the way the work tasks will be evaluated

THINK CRITICALLY
Answer the following questions as completely as possible.
3. What are some ways that supervisors can increase the motivation
and satisfaction of their employees?
4. Because supervisors are typically among the most experienced
and effective employees, why are additional
training and education so important?

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