Page 372 - Business Principles and Management

Chapter 14 • Implementing and Controlling

Managers must be prepared to implement the activities assigned to their area
of responsibility. Some activities are common to most management areas. For
example, most managers must hire new employees, monitor work schedules, and
communicate policies and procedures. However, most departments are organized
to perform specialized operations. The manager of the marketing department may
be responsible for advertising and sales. The information systems manager must
ensure that computer systems are operational, the company’s Internet sites are
up-to-date, and software is problem-free. Managers need to understand the unique
work of their departments in order to help employees complete that work.
In the past several years, organizations have paid a great deal of attention
to improving the way work is done. Due to increasing competition, compa-
nies must operate efficiently to keep costs low so that they can compete suc-
cessfully. Customers are demanding improved quality, so the company must
produce products free of defects. The efforts to increase the effectiveness and
efficiency of specific business operations are known as process improvement.

CHECKPOINT
List four activities managers must perform as part of the
implementing function.

14.1 Assessment

UNDERSTAND MANAGEMENT CONCEPTS
Determine the best answer for each of the following questions.
1. An example of an internal motivation factor is
a. praise from your boss
b. a pay increase
c. personal satisfaction
d. the admiration of coworkers
2. The efforts to increase the effectiveness and efficiency of specific
business operations are known as
a. organizational change
b. team effectiveness
c. the implementing function of management
d. process improvement

THINK CRITICALLY
Answer the following questions as completely as possible.
3. What are some reasons that managers with well-developed plans
may still have problems when implementing those plans?
4. Why do some employees work well in teams and
others do not?

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