Page 670 - Business Principles and Management

Chapter 24 • Rewarding and Developing Employees

• Employee health and wellness training: information and guidance on per-
sonal health issues such as stress reduction, substance abuse, nutrition,
and smoking cessation
• New-employee orientation training: introduction to the organization,
coworkers, personnel, and workplace rules and procedures; development
of beginning job skills
• Awareness training: information and guidelines on policies and practices
that affect employee relations or the work environment, including Equal
Employment Opportunity practices, affirmative action, workplace diver-
sity, and sexual harassment
• Communication, employee development, and quality training: training in
public speaking, conducting meetings, writing, time management, leader-
ship, working in groups or teams, employee involvement, total quality man-
agement, change management, and job reengineering
• Job skills training: training in specific skills for different types of jobs in
the organization, including management, technical and professional jobs,
computer work, clerical and administrative operations, sales and cus-
tomer service, production, manufacturing, and construction.

CHECKPOINT
What is the difference between formal and informal training?

24.3 Assessment

UNDERSTAND MANAGEMENT CONCEPTS
Determine the best answer for each of the following questions.
1. The process of assessing how well employees are doing their jobs is
a. a career plan
b. a performance review
c. a training plan
d. an employee evaluation
2. Which of the following is not a characteristic of formal training?
a. based on a specific curriculum
b. taught by an instructor
c. planned
d. unstructured

THINK CRITICALLY
Answer the following questions as completely as possible.
3. Why are managers and employees often anxious before a perfor-
mance review? What would you do as a manager to help reduce
an employee’s anxiety?
4. Why do you believe companies deliver more informal training than
formal training? Is one is more effective than the
other? Why?

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