Page 13 - Using MIS

Contents xvii
Q3 How Do Information Systems Eliminate the Problems of
Information Silos? 257

What Are the Problems of Information Silos? 258
How Do Organizations Solve the Problems of Information Silos? 259
An Enterprise System for Patient Discharge 259
Q4 How Do CRM, ERP, and EAI Support Enterprise
Processes? 261
The Need for Business Process Engineering 261
Emergence of Enterprise Application Solutions 261
Customer Relationship Management (CRM) 262
Enterprise Resource Planning (ERP) 263
• Ethics Guide: Dialing for Dollars 266
Enterprise Application Integration (EAI) 269
Q5 What Are the Elements of an ERP System? 270
Hardware 271
ERP Application Programs 271
ERP Databases 271
Business Process Procedures 272
Training and Consulting 272
Industry-Specific Solutions 272
Which Companies Are the Major ERP Vendors? 274
Q6 What Are the Challenges of Implementing and Uprading
Enterprise Information Systems? 274

Collaborative Management 275
Requirements Gaps 275
Transition Problems 276
Employee Resistance 276

Q7 How Do Inter-enterprise IS Solve the Problems of Enterprise
Silos? 276

Q8 2025? 277
• Security Guide: One-Stop Shopping 280
• Guide: ERP and the Standard, Standard Blueprint 282
Case Study 7: A Tale of Two Interorganizational IS 288

8: SoCIal MedIa InforMaTIon SySTeMS 291

Q1 What Is a Social Media Information System (SMIS)? 294
Three SMIS Roles 294
SMIS Components 297
Q2 How Do SMIS Advance Organizational Strategy? 299

Social Media and the Sales and Marketing Activity 299
Social Media and Customer Service 300