Page 319 - Using MIS

Collaboration Exercise 7 287

Make Permit Copies

Receive Permit Application
Highway
Engineering Department
Copy Health Copy
Department
Copy

Engineering Health Department Highway Department
Review Review Review

Approved or Approved or Approved or
Rejected Permit Rejected Permit Rejected Permit

Analyze Results

Any Rejection?
Yes No

Figure 7-22
Building Permit Process,
Revised Version Reject Permit Approve Permit

to this problem by having the clerk who analyzed results cancel 7-7. Using Figure 7-8 as an example, redraw Figure 7-21 us-
the reviews of other departments when a rejection was received. ing an enterprise information system that processes a
However, that policy was exceedingly unpopular with the permit shared database. Explain the advantages of this system
applicants, because once the problem in a rejected application over the paper-based system in Figure 7-21.
was corrected, the permit had to go back through the other de- 7-8. Using Figure 7-10 as an example, redraw Figure 7-22
partments. The permit would go to the end of the line and work using an enterprise information system that processes
its way back into the departments from which it had been pulled. a shared database. Explain the advantages of this sys-
Sometimes this resulted in a delay of 5 or 6 weeks. tem over the paper-based system in Figure 7-22.
Cancelling reviews was unpopular with the departments
as well, because permit-review work had to be repeated. An 7-9. Assuming that the county has just changed from the
application might have been nearly completed when it was system in Figure 7-21 to the one in Figure 7-22, which
cancelled due to a rejection in another department. When the of your answers in questions 7-7 and 7-8 do you think
application came through again, the partial work results from is better? Justify your answer.
the earlier review were lost.
7-10. Assume your team is in charge of the implementa-
7-6. Explain why the processes in Figures 7-21 and 7-22 tion of the system you recommend in your answer to
are classified as enterprise processes rather than de- question 7-9. Describe how each of the four challenges
partmental processes. Why are these processes not discussed in Q6 pertain to this implementation. Explain
interorganizational processes? how your team will deal with those challenges.