Page 186 - Cloud Essentials
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43. Planning disk capacity requirements in the cloud applies to which
service management phase?
A. Service Design
B. Service Strategy
C. Service Operation
D. Service Transition
A. Capacity planning falls under the Service Design phase.
B, C, and D are incorrect. Capacity planning, such as cloud storage,
does not apply to these ITIL life-cycle phases.
44. Encouraging cloud service use during minimal load times applies to
which ITIL Service Strategy process?
A. Capacity Management
B. Demand Management
C. Financial Management
D. Service Level Management
B. Demand Management ensures customer capacity demands can be
met. Discouraging IT service use during peak busy times falls into this
description.
A, C, and D are incorrect. These ITIL processes do not map
directly to encouraging the use of IT services during less busy times
like Demand Management does.
45. Which process of the ITIL Service Design phase relates to ensuring
cloud services are always accessible?
A. Service Level Management
B. Capacity Management
C. Information Security Management
D. Availability and Service Continuity Management
D. Availability and Service Continuity Management ensures that IT
services are always accessible by managing risks that could impact IT
service delivery.
A, B, and C are incorrect. Service Level Management relates to
ensuring that SLA terms map to business requirements. Capacity
Management ensures IT service capacity can be met in line with SLA
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