Page 10 - Introduction to Business

viii CONTENTS

The Management Process 164 International Labor Relations 213
Planning 164 Legal Environment of Human Resources
Organizing 170 Management 213
Global Business Pushing Pills Around the World 172 Employment-at-Will Revisited 213
Directing 182 Federal Legislation After 1960 215
Controlling 182 State Regulation 217
Kinds of Managers 183 Ethics in Business Workplace Ethics: The Issue of
Levels of Management 184 Coworker Dating 218
Areas of Management 184 Workplace Diversity 218
Management Skills 185 Case in Point Workforce Diversity at McDonald’s 219
Technical Skills 186 Advantages and Challenges of a Diverse
Conceptual Skills 186 Workforce 219
Human Relations Skills 186 Equal Employment Opportunity Versus Affirmative
International Skills 186 Action 219
Case in Point Managerial Human Relations Skills and University of Michigan Affirmative Action Cases 220
the Success of the Sony Corporation 187 Workforce Diversity After 9/11 220

Careers in Management 187 Careers in Human Resources Management 221
Summary 188 Chapter Questions 189 Interpreting Summary 221 Chapter Questions 223 Interpreting
Business News 190 Web Assignments 190 Portfolio Business News 223 Web Assignments 224 Portfolio
Projects 191 Test Prepper 192 Projects 224 Test Prepper 225

6 7

Human Resources Motivating and Leading
Management 194 Employees 227

Introduction 195 Introduction 228
What Do Human Resources Managers Do? 196 What Is Motivation? 229
Technology and Human Resources Management 196
Traditional Motivational Theories 231
Human Resources Planning 197
Classical Theory: Taylor’s Scientific Management
Job Analysis 197 Theory 231
Forecasting Human Resources Demand 197 Behavior Theory: The Hawthorne Studies 235
Forecasting Human Resources Supply 198 Maslow’s Hierarchy of Needs 236
Matching Supply with Demand 198 Herzberg’s Motivation-Hygiene Theory 237
Organizational Staffing 199 McGregor’s Theories X and Y 238
Recruiting 199 Ouchi’s Theory Z 239
Selection 200 Contemporary Motivation Theories 240
Orientation 201 Expectancy Theory 240
Compensation and Benefits 201 Equity Theory 241
Wages and Salaries 201 Reinforcement Theory 242
Benefits 203 Enhancing Employee Performance and Job
Developing an Effective Workforce 205 Satisfaction 243
Needs Analyses 205 Management by Objective 244
Methods for Developing an Effective Workforce 205 Use of Teams by Firms 245
Feedback and Performance Appraisal and Participative Management and Employee
Evaluation 206 Empowerment 246
Labor-Management Relations 208 Job Enrichment and Redesign 247
Historical Overview 208 Work-Life Programs 249
Collective Bargaining 210 Flextime Programs 250
The Decline of Unions 212 Part-Time Work 251

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