Page 712 - Introduction to Business

I-8 SUBJECT INDEX

Corporations (continued) Data marts, 598 Digital era. See also Information technology
classes of stock of, 100 Data mining, 598 (IT)
confidentiality agreements in, 109–110 Data warehouse, 598 e-business and, 35–38
corporate veil and, 100 Dating, coworker, 218 explanation of, 35
ethical violations in, 117–119 Dealers, 459–460 impact of, 38–39
explanation of, 98–99, 143–144 Deals, 347 Digital signal, 598
information access and, 105–106 Debit cards, 490 Digital wallet, 631
intrapreneurs in, 131 Debt Dilution of ownership control, 144
investment orientation in, 104–105 decisions regarding, 453–455 Direct mail, 343
legislation related to, 110–111 ethical handling of, 548 Direct marketing, 361–362
officers of, 102 financing investments with, 480 Direct response marketing, 362
place of incorporation of, 99–100, 102 Decentralization, 177–178 Direct selling, 361
shareholder model of business governance Decentralized configuration strategy, 605, Disability insurance, 153, 535
and, 102–112 607 Disaster recovery planning, 426
takeover bids and, 103–104 Decision-support systems, 601–602 Discount brokerage firms, 459
types of, 144–145 Decision tree, 568–569 Discount rate, 448, 496
Cost of goods sold, 410 Decline stage, product, 325–326 Discount stores, 360
Cottage system, 561 Deductible, 535 Dispersion, 358
Counter trade, 63–64 Default risk, 447, 454–455, 540, 541 Displays, 347
Coupon payments, 463 Default risk premium, 447 Disposable income, 54
Coupons, 347 Defined benefit plans, 204, 507 Distribution careers, 369–370
Covenants not to compete, 109–110 Defined contribution plans, 204, 507, 509 Distribution channels
Coworker dating, 218 Deflation, 286 explanation of, 342, 356–358
Creative destruction, 129–130 Delaware, 99 retailers and, 360–362
Credit bureaus, 491 Delegation wholesalers and, 359–360
Credit cards, 490, 631 centralization vs. decentralization and, Distribution mix
Credit managers, 469 177–178 distribution channels and, 356–358
Creditors, 114 explanation of, 176–177 explanation of, 342, 356
Credit risk, 482, 511 organizational authority and, 179 logistics and, 362–368
Credit unions, 504–505 span of control and, 178–179 retailers and, 360–362
Crime, electronic, 379, 394 Demand wholesalers and, 359–360
Crisis planning, 170 in capitalist system, 11 Distributors, 114–115
Cross coupons, 347 price elastic, 11, 331, 332 Diversification, investment, 467, 540
Cuba, 64 price inelastic, 11, 332 Dividends
Cultural diversity product, 330 explanation of, 22, 144
business ethics and, 118 seasonal, 573 paying out shareholder, 452–453
explanation of, 27–28 theory of, 11 Divisional organizational structure, 180
marketing and, 288 Demand curve, 11, 12 Division of labor, 561
in workforce, 218–220 Democratic leadership style, 260–261 Dollar cost averaging, 543
Culture, 27, 280 Demographics, 26–27 Dollar standard, 488–489
Currency Departmentalization, 174–176 Domestic importers, 607
functional, 422 Department stores, 360 Dotcoms, 3, 6, 38
hard, 489–490 Deposit insurance, 484 Double taxation of earnings, 144
numeraire, 489 Depository institutions. See also Banks; Drop shippers, 359
reporting, 422 Financial institutions Due process, 633
soft, 489 commercial banks, 503–504 D.U.M.B. strategy, 296
stable, 53 credit unions, 504–505 Dumping, 333
Currency of books and records (CBR), 422 explanation of, 503 Duplicated configuration strategy, 605
Currency pegging, 489 mutual savings banks, 504 Durability, 582
Currency risk, 489 savings and loan associations, 504 Duty of fair representation, 210
Currency translation, 422–424 Depreciating assets, 520
Current assets, 413 Depreciation, 413
Customer departmentalization, 176 Depressions, 152 Earnings, retained, 22, 452–453
Customer relationship management, 427 Deregulation, bank, 478, 485, 503–504 E-business
Customers Design decisions background of, 35–38
analysis of, 298–299 capacity, 567–569 business-to-business, 37, 38, 630
creating value for, 142 explanation of, 563 business-to-consumer, 37, 38, 629–630
handling objections of, 352 layout, 570–572 careers in, 635
quality factors for, 582 location, 569–570 classification of, 629–631
satisfaction of, 299–300 process, 566–567 electronic payment systems and, 631–632
stakeholder model of business governance product, 564–566 explanation of, 628–629
and, 115 Design quality, 581 opportunities and challenges in, 632
Customer service Digital cash, 631 trends in, 36–37
explanation of, 300–302 Digital checking, 631–632 Economic and monetary union, 68
logistics issues and, 366, 367 Digital credit card, 631 Economic management
Customs union, 68 Digital enterprise goals for, 51–53
Cybercrime, 379 careers in, 634–635 policy tools for, 51, 53–56
dangers of, 616 Economic policies
e-business and, 628–632 exchange rate, 55–56
Data analysis, 291 enterprise resource planning systems and, fiscal, 53–54
Database administrators, 609 618–625 incomes, 55
Database management system, 598 explanation of, 616 monetary, 54–55, 497–500
Databases information technology infrastructure for, trade, 55, 56
elements of, 597–598 617–618 Economic profits, accounting profits vs., 445
explanation of, 291–292, 597 supply chain management and, 625–628 Economic resources, 10

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