Page 130 - Today’s Business Communication; A How-to Guide for the Modern Professional
P. 130
References
Barnes, N. G., Lescault, A. M., & Andonian, J. (2013). Social media surge by the
2012 Fortune 500: Increase use of blogs, Facebook, Twitter and more� Retrieved
February 10, 2013, from University of Massachusetts Dartmouth: http://
www.umassd.edu/cmr/socialmedia/2012fortune500/
Berlo, D. (1960). The process of communication: An introduction to theory and
practice� New York, NY: Holt, Reinhart, and Winston.
Bodell, L. (2012). 5 ways process is killing your productivity� Retrieved July 2,
2013, from Fast Company: http://www.fastcompany.com/1837301/5-ways-
process-killing-your-productivity
Bolino, M. C., Varela, J. A., Bande, B., & Turnley, W. H. (2006). The impact
of impression-management tactics on supervisor ratings of organizational
citizenship behavior. Journal of Organizational Behavior 27(3), 281–297.
Buck, R., & VanLear, C. A. (2002). Verbal and nonverbal communication:
Distinguishing symbolic, spontaneous, and pseudo-spontaneous nonverbal
behavior. Journal of Communication 52(3), 522–541.
Burgoon, J., & Hale, J. (1984). The fundamental topoi of relational
communication. Communication Monographs 51(3), 193–214.
Canavor, N. (2012). Business writing in the digital age� Thousand Oaks, CA:
Sage.
Cialdini, R. (2007). Influence: The psychology of persuasion� New York, NY:
William Morrow and Company.
Cliffe, S. (2013, July–August). Spotlight: Interview with Robert Cialdini.
Harvard Business Review, 76–81.
Cuddy, A. J. C., Kohut, M., & Neffinger, J. (2013, July–August). Connect, then
lead: To exert influence, you must balance competence and warmth. Harvard
Business Review, 55–61.
D’Urso, S., & Pierce, K. M. (2009). Connected to the organization: A survey
of communication technologies in the modern organizational landscape.
Communication Research Reports 26(1), 75–81.
Duarte, N. (2012). Persuasive presentations: Inspire action, engage the audience, sell
your ideas� Cambridge, MA: Harvard Business Review Press.
Duggan, M., & Rainie, L. (2012). Cell phone activities 2012. Retrieved March 15,
2013, from http://pewinternet.org/Reports/2012/Cell-Activities/Additional-
Demographic-Analysis/Demographics.aspx
Dunn, T. N., & Smith, J. (2011). Mr� Brown, listen to me…I know every injury that
my child sustained� My son could have survived but he bled to death� Retrieved