Page 131 - Today’s Business Communication; A How-to Guide for the Modern Professional

120 REFERENCES

February 25, 2013, from The Sun: http://www.thesun.co.uk/sol/homepage/
news/campaigns/our_boys/2722174/Jacqui-Janes-Mr-Brown-listen-to-me-
My-son-could-have-survived-but-he-bled-to-death.html
Eagly, A. H., & Chaiken, S. (1993). The psychology of attitudes. Fort Worth, TX:
Harcourt, Brace, & Janovich.
Elsbach, K. D. (2003). How to pitch a brilliant idea. In HBR’s 10 must reads on
communication� Cambridge, MA: Harvard Business Review Press.
Facebook. (2013). Key facts. Retrieved February 10, 2013, from http://newsroom.
fb.com/Key-Facts
Garber, M. (2013). You probably write a novel’s worth of email every year. Retrieved
January 8, 2013, from The Atlantic: http://www.theatlantic.com/technology/
archive/2013/01/you-probably-write-a-novels-worth-of-email-every-
year/266942/
Gill, B. (2013). Vision statement: E-mail: Not dead, evolving. Harvard Business
Review� Retrieved July 2, 2013, from http://hbr.org/2013/06/e-mail-not-
dead-evolving/
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ� New
York, NY: Bantam.
Grinols, A. (2010a). Don’t ask people to drink your dirty water� Presented at the
2010 Convention of the Association for Business Communication, Chicago,
IL.
Grinols, A. (2010b). The last lecture: 7 values of effective communicators� Presented
at the 2010 Convention of the Association for Business Communication,
Chicago, IL.
Guffey, M. E., & Loewy, D. (2012). Essentials of business communication� Mason,
OH: South-Western Cengage.
Hamilton, M. A., & Hunter, J. E. (1998). The effect of language intensity on
receiver evaluations of message, source, and topic. In M. Allen & R. W. Preiss
(Eds.), Persuasion: Advances through meta-analysis (pp. 99–138). Cresskill, NJ:
Hampton Press.
Hamilton, M. A., & Mineo, P. J. (1996). Personality and persuasibility:
Developing a multidimensional model of belief systems. World Communication
24, 1–16.
Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1993). Emotional contagion.
Current Directions in Psychological Science 2, 96–99.
Holmes, L. (2013). Lance Armstrong and the cheapening of indignation� Retrieved
January 15, 2013, from National Public Radio: http://www.npr.org/blogs/
monkeysee/2013/01/15/169412502/lance-armstrong-and-the-cheapening-
of-indignation
Hovland, C. I., Janis, I. L., & Kelley, H. H. (1953). Communication and
persuasion. New Haven, CT: Yale University Press.