Page 265 - E2 Integrated Workbook STUDENT 2018

Supplementary objective test questions

CHAPTER 11 – MANAGING ORGANISATIONAL RELATIONSHIPS

11.1 A feature of the communication process is noise which can affect the message
getting to the receiver and being understood by them as the sender intended.

Which of the following statements relating to noise is/are true? Select all
that apply.

A An example of semantic noise could be difficult-to-read fonts or colours.

B Psychological noise can be caused by the attitude of the sender and
receiver.

C Hearing loss or poor eyesight would be an example of physical noise.

D Noise only relates to non–verbal communication.

E Physiological noise refers to actual physical barriers within the sender or
receiver which affects the message getting through.

11.2 Which three of the following statements relating to conflict are correct?

A Mainwaring’s conflict resolution strategy seeks to eliminate the root
causes of conflict

B Horizontal conflict occurs among individuals and groups at different levels
in the hierarchy.

C The Thomas-Kilmann Conflict Mode Instrument (TKI) suggests five conflict
managing strategies depending on the levels of assertiveness and power.

D Conflict stimulation and orchestration actively encourages conflict as a
means of generating new ideas and new approaches or to stimulate
change.

E Vertical conflict can occur due to differences in status and power and in
practice frequently involves trade unions.

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