Page 261 - E2 Integrated Workbook STUDENT 2018
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Supplementary objective test questions
CHAPTER 8 – BEHAVIOURAL ASPECTS OF CONTROL
8.1 There are a number of types of organisational controls which can be used
depending on the type and nature of the organisation.
Complete the following sentences regarding types of organisational
controls using some of the words provided.
Bureaucratic Input Personal centralised
Clan Output Formal
In organisations with skilled and experienced staff, where the staff closely share
the organisational goals, _______________ control can be used.
_______________ control can be used in organisations where there is a need
for quantifiable and simple measures of performance.
Organisations relying on formalised rules and procedures would be using
_______________ control.
_______________ control is most likely to be found in small, owner-managed
organisations.
8.2 Match the following statements to whether they refer to extrinsic or
intrinsic rewards.
These rewards arise from the performance of the
job itself.
Extrinsic
Pay and working conditions are examples of
these rewards.
These rewards are closely linked to Herzberg’s
hygiene factors
Intrinsic
An example of this type of reward would be being
able to make your own decisions about the job.
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