Page 155 - APM Integrated Workbook STUDENT S18-J19

Performance management in not-for-profit organisations

The use of league tables and targets in

the public sector

4.1 League tables

 League tables have become a popular performance management tool in the
public sector in recent years.

A league table compares one organisation with another by ranking
them (using benchmarking) in order of ability/achievement.

Advantages Disadvantages

 Stimulates competition and  Differences between
adoption of best practice. organisations make
comparisons difficult.
 Performance transparent.
 Providers focus on
 Monitors and ensures performance measures rather
accountability. than quality of service.

 Allows consumers to make  Performance measures:
choices.
– may not capture all
outcomes valued by
society
– may be inaccurate due to
poor quality data.

 A poor ranking:
– impacts employee morale,
public trust
– can result in worsening
future performance.

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