Page 156 - APM Integrated Workbook STUDENT S18-J19

Chapter 10

4.2 Targets

 The results from the benchmarking exercise above can be
used to set SMART targets for public sector organisations.

 The targets should increase efficiency, effectiveness and
economy and should improve accountability and transparency.

Issues associated with the use of targets:

 conflict

 central control

 difficulty level

 all or nothing

 too many targets

 targets not always appropriate

 cost

 lack of ownership of targets

 gaming.

146