Page 120 - E1 Integrated Workbook STUDENT 2018

Chapter 9

Overview

Inventory Layout

Capacity Forecasting management Process and
planning demand systems technology flow

TOOLS AND
TECHNIQUES OF
OPERATIONS

MANAGEMENT

Work Quality Lean Reverse

study management management logistics

and operational
improvements

 What is quality?  Introduction

 Quality circles  Advantages and disadvantages

 Quality related costs  Six core methods of lean

 Quality control management

 Total quality management  Application of lean to services
(TQM)

 Kaizen

 5-S practice

 Six Sigma

 Statistical process control

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