Page 130 - E1 Integrated Workbook STUDENT 2018
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Chapter 9
7.4 Quality control
Quality control (QC) involves a number of routine steps which
measure and control the quality of the product/ service as it is
developed.
The problem of this approach is that is allows for built in waste whereas the
techniques discussed in the remainder of this chapter aim to minimise or eliminate
waste.
7.5 Total quality management (TQM)
TQM is the continuous improvement in quality, productivity and
effectiveness obtained by establishing management responsibility
for processes as well as outputs. In this, every process has an
identified process owner and every person in an entity operates
within a process and contributes to its improvements.
Fundamental features include:
Prevention of Continual Real Commitment
errors before improvement participation of senior
they occur by all management
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