Page 215 - E1 Integrated Workbook STUDENT 2018
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Supplementary objective test questions
17 Which of the following defines Business Process Re-engineering?
A` Contracting out aspects of the work of the organisation, previously done in
house, to specialist providers.
B An organisation, with processing centres in all or several of the countries
in which it operates, chooses to consolidate these activities at one site.
C The fundamental rethinking and radical redesign of how things are done in
an organisation
D High volume, low complexity tasks will be processed in a country with a
significantly lower cost base.
18 Match each stage of Business Process Reengineering with its description.
Stage Description
Those processes which are not adding value, or which
Process are not essential to supporting a value adding process
identification
are discarded.
The remaining processes are amended so that they work
Process in the most efficient way possible. At this stage detailed
rationalisation operating procedures need to be produced for all
processes that are to be performed manually.
The reengineered processes are implemented, resulting
Process redesign in tasks, departments and an organisation that work in
the most efficient manner.
Each task performed within the organisation or
Process department being reengineered is broken down into a
reassembly series of processes. Each process is recorded and
analysed.
19 Which THREE of the following would be included in the set up costs of a
new IT system?
A Design and development of bespoke software
B Provision of a support function
C Testing of the new system
D Labour time involved in running the system
E Training users in key features of the system
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