Page 218 - E1 Integrated Workbook STUDENT 2018

Organisational Management

26 Which THREE of the following strategies would help an online clothes
retailer to improve their Value Chain support activities?

A Development of a customer database system to track and analyse
customer buying behaviour.

B Recruitment of call centre staff with experience in customer services.

C A streamlined head office function which outsources non-core activities.

D Offering customers free delivery and returns

E Building a large new warehouse sited closer to the main distribution
companies used.

27 Which of the following are stages in the development of a purchasing
function, according to Reck and Long’s Strategic Positioning tool?

Select all that apply.

A Consultative

B Passive

C Independent

D Participative

E Integrative

28 Which of the following is NOT an approach to capacity planning?

A Level capacity planning

B Chase demand planning

C Contingency planning

D Demand management planning

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