Page 220 - E1 Integrated Workbook STUDENT 2018
P. 220
Organisational Management
32 The ‘costs of quality’ can be categorised under four headings. Match each
cost with the appropriate category.
Category Cost
Prevention costs Re-working rejected output
Appraisal costs Customer returns
Internal failure costs Quality circles
External failure costs Inspection of finished goods
33 D plc has decided that it needs to improve quality and has added the following
line to its mission statement:
‘Having an excellent quality product.’
Which ONE of the following would be the most suitable target to set to try
and achieve this objective?
A Reduce the number of defects identified by quality control and customers
by 15%.
B Reduce the average time taken to deal with complaints about quality by
10%.
C Increase quality by 50% over the next year.
D Increase the amount of quality training for production staff.
34 Which one of the following is a characteristic of lean manufacturing or a
lean process?
A production initiated by ‘supply push’ rather than ‘demand pull’
B large batch production
C small work cells
D workers with specific skills
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