Page 232 - E1 Integrated Workbook STUDENT 2018
P. 232

Organisational Management




               30

                     System                        Issue

                     Executive Information         Which overseas country has the greatest sales
                     system                        potential

                     Management Information  How much employee time is available for each
                     system                        production line

                                                   How might small changes to the price of each
                     Decision support system       product affect overall sales demand and therefore
                                                   revenue


               31  A, D and E

                     B is incorrect as Taylor believed that management should identify the optimal
                     way of performing a task and then workers should do as they are told. C is
                     wrong as Taylor believed that workers would be motivated by the opportunity of
                     earning more money.


               32

                     Category                      Cost


                     Prevention costs              Quality circles

                     Appraisal costs               Inspection of finished goods

                     Internal failure costs        Re-working rejected output

                     External failure costs        Customer returns


               33 A


                     B will not help improve quality itself and therefore does not link to the objective
                     identified.

                     C is not specific – how will the company decide if ‘quality’ is improved by 50%?

                     D has no measurable target for the amount of training that will be undertaken.













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