Page 287 - F1 - AB Integrated Workbook STUDENT 2018-19

Leadership, management and supervision

3.5 The human relations school

This model was developed by Elton Mayo.

 Mayo argued that:

 employee behaviour depends primarily on group relations and management-
worker communication, rather than working practices or physical conditions

 wage levels were not the dominant motivating factor for most workers

 ultimately, worker attitudes, group relationships and leadership style were the
key factors that determined productivity

281