Page 315 - F1 - AB Integrated Workbook STUDENT 2018-19

Recruitment and selection of employees

5.2 The benefits of a diverse workforce

One of the goals of diversity is having a workforce that is ‘representative’ of the
composition of the organisation’s operational environment (the external community).

Benefits should include:

Advantages

 increased competitive advantage

 maximisation of the organisation’s HR potential

 increased creativity and innovation

 broader range of skills present within the organisation

 better customer relations and service to diverse customers

 ability to recruit the best talent from the entire labour pool

 improved working relations in an atmosphere of inclusion

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