Page 330 - F1 - AB Integrated Workbook STUDENT 2018-19

Chapter 20

3.4 Team effectiveness

Peters and Waterman define the five key aspects of successful teams as

 The team should be relatively small – inevitably each member will want to
represent the interests of their department, meaning that larger teams will be
slower and harder to manage.

 The team should have a limited duration, existing only to achieve a particular
task.

 Membership should be voluntary – a team member who does not want to be
part of the group is unlikely to be a fully participating member.

 Communication should be informal and unstructured – there should be little
documentation and no status barriers.

 The team should be action–oriented, meaning that the team should create a
plan for action and decide what needs doing to accomplish their goals.

3.5 Building the team and improving effectiveness

Team building exercises are designed to develop group members and their ability
to work together.

They promote:

 improved communication

 trust building

 social interaction

3.6 Measuring team effectiveness

There are many possible ways of measuring team effectiveness, including:

 the degree to which the team achieved its stated objectives

 team member satisfaction

 efficiency

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