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Chapter 3

Critical success factors

Critical success factors are the limited number of areas in which results,
if they are satisfactory, will ensure competitive performance for the
organisation.

They are the vital areas where ‘things must go well’ and where the business must
outperform its rivals.

Corporate
mission

Translate into:

CSFs

Measure using:

KPIs

Note that CSFs and competences are different. CSFs are what an
organisation needs to be good at, while competences focus on what an
organisation is good at. Strategies need to focus on maximising the
correlation between the two.

Illustrations and further practice

Now review illustrations 1 and 2 and try TYU questions 1 and 2.

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