Page 161 - BA1 Integrated Workbook STUDENT 2018
P. 161
Supplementary objective test questions
CHAPTER 13 – MANAGING THE CHANGE PROCESS
13.1 JJK is considering the use of Lewin’s three-stage model of change to help them
manage the introduction of a new IT system.
Which of the following statements regarding JJK’s use of Lewin’s three
step model are correct? Select ALL that apply.
A JJK could consider trying to make its staff dissatisfied with the current
systems in place as part of the ‘unfreezing’ stage
B The three stage model is often criticised as assuming that change
happens in discrete changes rather than continuously
C The model suggests that JJK considers ways to reduce the restraining
forces which work against change
D Training employees in the use of the new IT system would be part of the
‘movement’ stage
E The ‘refreezing’ stage would involve JJK convincing staff of the need for
the new IT system
13.2 WWW is a small business that creates websites for its clients. It currently
employs 25 skilled website designers. Web design skills are in short supply in
WWW’s market and these staff members are therefore crucial to WWW’s
ongoing success.
WWW has recently seen a slight fall in its operating profit due to increased
competition. The management of WWW wish to take this opportunity to reduce
the rate of overtime pay they offer to web designers. In order to accomplish this,
the Finance Director has released an internal communication which suggests
that the company is in financial difficulties and that cost savings will have to be
found.
Which of the following management styles, as popularised by Kotter and
Schlesinger, has WWW adopted?
A Power/coercion
B Education and communication
C Manipulation and co-optation
D Participation
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